ESB Networks' Privacy Statement, Cookies and Social Media Policy

Collection and use of Personal Information

At ESB Networks, we are committed to protecting the privacy of our website users. It is for this reason we created this privacy statement and cookies policy.

This  policy applies to anyone who visits our website. It explains how we may collect information from you when you visit our website and how we use that information.

When you visit our website we may use cookies to help us deliver useful functionality, improve our website and provide you with relevant advertising.

What are cookies and how do we use them?

A cookie is a small piece of data sent from a website and stored in your web browser while you are browsing a website. There are four different groups of cookies which we use:

These are essential to enable you to navigate around our website and use its features. Without these, we would be unable to provide you with certain features.
Functionality cookies allow our website to remember choices you have made and help to provide an enhanced, more personal experience on our website.
We use performance cookies to help us improve our website and our online services. These cookies gather information about how our site is used, including which pages you visit most often. These cookies are anonymous, which means that they won’t collect information which identifies you.
Advertising cookies are used to help us better understand our advertising campaigns and how we can make these more relevant to you. These cookies are also anonymous. They won’t collect information which identifies you.

How to manage your cookies 

You can delete cookies stored on your computer or change your privacy settings at any time via your browser settings. 

ESB Networks will assume that you agree to the placement of cookies on your device unless you specifically choose not to receive our cookies, in which case we cannot guarantee that your experience will be as fulfilling as it would otherwise be. ESB Networks uses Google Analytics to collect information about how you use our website.

ESB Networks and Privacy 

ESB Networks respects your privacy and any personal information that you provide will be treated in confidence applying reasonable standards of security, in accordance with the Data Protection Acts, 1988 and 2003.

Any information that you provide will not be made available to third parties except in accordance with applicable laws and regulations. Collection and use of personal information ESB Networks collects information through this website from you in three ways: 

Email

If you choose to contact ESB Networks via email, your details will be used only for the purposes for which you intended. When your email has been actioned, the original message will be retained by ESB Networks for a reasonable period of time. Note: email is not a fully secure method of communication. If there are details which for any reason you do not wish to send via email, you should contact ESB Networks by post or telephone. Contact details may be found on the ‘contact us’ page on this website.

Web technical logs

Technical details of your visit to ESB Networks are recorded for business purposes. None of this information can be used to ascertain your identity. This website uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics uses cookies.

Web forms

Web forms can be used to advise us about changes to your account, for example: see forms on the following page

ESB Networks and Data Protection

Where appropriate the ESB Networks’ website makes use of Secure Sockets Layer (SSL) technology to protect data. If you wish to find out more about how ESB Networks manages issues of website data protection, please contact us via email at esbnetworks@esb.ie. If you wish to find out more about data protection in Ireland please visit the website of the Data Protection Commissioner. 

ESB Networks and Social Media Guidelines

Before using ESB Networks’ social media channels, please read our guidelines. We reserve the right to remove and block posts and report, without notification, users who:

  • bully, harass or intimidate any individual or organisation
  • are unlawful, libellous, defamatory, abusive, threatening, harmful, obscene, profane, sexually oriented or racially offensive
  • infringe or violate someone else's rights
  • violate the law
  • discuss ongoing legal proceedings
  • are spam
  • advertise products or services
  • are irrelevant or off-topic
  • are disruptive
  • are repetitive

We will also block, remove or ban any user who:

  • continues to post comments such as those listed above
  • encourages others to post such comments
  • uses offensive images as their profile picture
  • has an offensive user name.

For information see ESB Networks Terms and Conditions for Twitter Competition

Read more about Twitter Terms of Service and Rules.

Glossary of Technical Terms

 Web browser 

The software used to view the web, e.g. Microsoft Internet Explorer, Chrome, Firefox, Opera, Safari, etc. 

Cookies 

Text-based pieces of information placed on your computer by a website. Cookies are used by websites to record aspects of your visit.

Secure Sockets Layer (SSL) 

Secure Sockets Layer (SSL) is the most commonly used protocol for managing the security of transactions on the internet. SSL works by encrypting data so that it is virtually impossible for anyone to read other than those authorised to do so. A webpage that is secure will display a "padlock" or "key icon" in the bottom of the screen when you are logged in to the site. The address of the page will also read as https:// - the 's' means the page is secure.