Customer Service Improvement

Customer Service Improvement Plan 2013 – 2016

This Customer Service Improvement Plan 2013-2016 complements and strengthens the Customer Charter. It reaffirms our commitment to the delivery of high quality services that meet your needs in a cost effective manner.

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Always Dial Before You Dig - Danger

Poster - Always Dial Before You Dig.  Avoid the dangers of underground electricity cables.

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Sparky. 86 x 125 final jpg

Senior Lesson Plan 1 - Static Electricity

Teaching Resources - Senior Lesson Plan 1 - Static Electricity

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ESB Group Policy Statement on Environmental Management and Sustainability

This Policy is a statement of the commitment of ESB Group in conducting our activities and those of our subsidiary companies in an environmentally responsible manner. This policy statement commits ESB Group to comply with all statutory and regulatory environmental legislation pertaining to our business operations.

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Large Business Deemed Letter

A letter which accompanies and forms part of a Standard Connection Agreement (SCA) deeming the Agreement to be accepted if the customer continues to use the connection.

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New Connection or Increased/Reduced Capacity (MIC) Application (NC3)

This Application Form is for business customers wishing to apply for a connection to the electricity distribution system for the following:

  • A single commercial/industrial unit
  • Mixed multiple connections, e.g. traffic lights, bus shelters
  • An increase or decrease in your current level of supply (Maximum Import Capacity)
  • Farm premises that use loads of greater than or equal to 30 Kilovolt-Amperes (kVA).

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Conditions for connection to the Distribution System for Customers less than 100kVA

This document sets out the conditions for connecting a premises to the electricity distribution system for loads of less than 100 Kilovolt Amps (kVA).

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Emergency Services Job Aid

Job Aid for the Emergency Services dealing with the hazard of electricity.

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Energised Connected Non-Wind Generators

This document contains statistical information on all Energised Non-Wind Farm generators to the distribution system and is updated every quarter.

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Meter Reading Sheet for ESB_ABB GEC PPM Meter

Meter Reading Sheet for Electronic Business Meter type ABB GEC PPM Meter.

Download PDF | 79 KB