Key Areas of Improvement
Our Customer Service Improvement Plan sets out the 10 key improvement areas we focus on:
- Being easy to deal with
- Delivering value for money
- Putting safety and reliability first
- Leveraging the best available technologies
- Empowering our staff to serve you, the customer
- Playing a leading role in Ireland’s future
- Striving to become world class
- Working closely with the electricity industry on your behalf
- Taking care of the environment
- Building our business on the principles of honesty, integrity and fairness.
We are committed to delivering a wide range of improvements to provide better service for the economy, for the customer and for the future.