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Accessibility Statement

ESB is committed to making its website accessible, in accordance with European Union (Accessibility of Websites and Mobile Applications of Public Sector Bodies) Regulations 2020.

This accessibility statement applies to content published on www.esbnetworks.ie and www.powercheck.esbnetworks.ie.

Compliance Statement

This website is partially compliant with the Web Content Accessibility Guidelines 2.1 Level AA, due to non-accessible content and exemptions. These can be seen in the list below, along with a brief explanation of their user impact and the relevant WCAG success criteria.

Non-Accessible Content

Links: Some ‘Learn More’ links need better context for screen reader users as they may be difficult to understand by those using screen-readers (WCAG guidelines 2.4.4)

Media: Some of the known issues with our videos are;

  • Not all of our videos have audio description tracks or alternatives where necessary to ensure those with low vision have full access to the non-verbal information displayed. (WCAG guidelines 1.2.1; 1.2.3 and 1.2.5).
  • We are aware that our videos lack high contrast visible focus indictors on active YouTube controls.

PDFs:  Many PDF documents on our site are not fully accessible which means people using screen-readers and assistive technology may have difficulty navigating and accessing the content of the document. Some of the known issues with our PDFs include:

  • images and figures do not have alternative text (WCAG guideline 1.1.1)
  • tables, headings and lists are not defined or tagged appropriately (WCAG guideline 1.3.1)
  • titles are not identified (WCAG guideline 2.4.2)
  • language of documents has not been set (WCAG guideline 3.1.2)
  • form fields have not been identified (WCAG guideline 4.1.2)

PowerCheck

We are aware of various accessibility issues on www.powercheck.esbnetworks.ie which may mean those using screen-readers will have difficulty navigating the content.

Some of the known issues are missing roles, navigation, focus order, colour contrast, resizing, and error identification of our buttons, icons and display messages (WCAG guidelines 1.3.1; 1.4.3; 2.4.3; 2.4.4 and 4.1.2).

We encourage screen-readers to navigate to List View of PowerCheck which provides a more accessible experience for users.

Exempt Content

The content below is not within the scope of the applicable legislation

  • Older PDFs or documents published before 23 September 2018.
  • Any pre-recorded videos or audio material published before 23 September 2020.
  • Live video content which is recorded and stored.
  • Specialist content such as maps.
  • Third party content we use but do not have control over such as YouTube and Google Maps.

Preparation of this Accessibility Statement

This statement was prepared on 23 January 2025.  

We engaged with our external accessibility partner  InterAccess who have carried out a full independent accessibility audit. This initial assessment audit was conducted in October 2024 and in January 2025 and was performed using a range of tools which included;  

  • JAWS 2024 / NVDA screen reading software 
  • Talkback (Android)
  • VoiceOver (iOS)
  • Chrome Browser (Windows and Android)
  • Edge Browser (Windows)
  • Safari (iOS)
  • Manual accessibility testing and keyboard only testing 
  • Colour contrast analysers
  • DOM inspection tests 

In addition to the independent accessibility audit, we also reviewed the results from regular automated testing using axe-core rules and continue to engage with people with disabilities in testing our site.  All audits are reviewed for conformance with the relevant Web Content Accessibility Guidelines (WCAG) 2.1 AA standard. 

What we’re doing to improve accessibility

ESB intends this site to be used by as many users as possible, including assistive technology users and we are working towards an accessible design by;

  • reviewing and implementing the findings of the independent accessibility audit.
  • putting a roadmap in place to work towards compliance and achieve a better standard of accessibility.  This includes guidance on the creation of accessible PDF and Word documents.
  • revise this Accessibility Statement once improvements have been made. 

Feedback and Contact Information 

ESB is committed to ensuring digital accessibility for persons with disabilities and we are always looking for ways to improve the accessibility of this site.

If you find any problems not listed on this Accessibility Statement or you have some feedback, comments or have a complaint about the accessibility of this website, please contact our Access Officer by email on disabilityaccessofficer@esb.ie or contact 01 702 6009. You can also write to the Access Officer at

ESB Head Office
27 Fitzwilliam Street Lower
Dublin 2,
D02 KT92.

The role of the Access Officer is to provide and coordinate guidance and assistance for persons with disabilities in accessing the services we provide.

Alternative Formats

If you need specific content in an alternative or accessible format, please include the following details in your request to the Access Officer:

  • Your required format.
  • The content you wish to receive (please include the URL of the content)
  • Your name and email address.

We will do our best to accommodate your request.

Enforcement Procedure

If you are not happy with the result of your complaint to ESB’s Access Officer, you may request to have the matter referred to a higher level in ESB for review. 

If you are still not satisfied you can refer to the Office of the Ombudsman for consideration under the Disability Act. Here is the contact information  and guidance on making a complaint from the Office of the Ombudsman.

You may also refer your complaint to the Workplace Relations Commission for consideration under the Equal Status Act. Here is the contact information and advice on making a complaint under the Equal Status Act.