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Frequently asked questions
What is a cookie
A cookie is a small piece of data that a website asks your browser to store on your computer or mobile device.
Cookies make it easy for websites to collect precise user-specific information about their visitors. This generally makes it simpler for you to navigate the web and enjoy a personalised experience.
Many cookies do essential jobs. For example, authentication cookies identify who you are when you try to log into an account. Other types of cookies enable you to shop online, storing items as you add them to your virtual shopping basket.
Types of cookie
Cookies can be either temporary (session cookie) or permanent (persistent cookie).
Session cookies are stored in your device's temporary memory - not on your hard drive - while you're browsing a website. Usually these cookies are deleted when you close the browser. If you were to reopen the browser and revisit the website, the site would not 'remember' that you had visited previously. Session cookies remain active only until you leave a site.
Persistent cookies remain stored on your hard drive, persisting from session to session until you delete them or they reach a set expiration date. Persistent cookies can store information such as log-in details, bookmarks, credit card details and preferred settings and themes - resulting in a faster and smoother web journey.
Who provides the cookie
First party: Placed by us on your device and used only by us. Our cookie settings have details of ESB Networks cookies.
Third party: Cookies owned by other organisations (such as our advertising partners) used on our website and applications. Our cookie settings have details of the third-party cookies we use.
To view ESB Networks cookie listings: (click here)
How ESBN use cookies
The cookies we use on our website can be grouped into four different categories.
Strictly necessary cookies: are essential in order to enable you to navigate around our website and use its features. Without these cookies, we would be unable to provide you with the services you have asked for.
Functionality cookies: allows our website to remember choices you make and help to provide an enhanced, more personal experience on our website.
Performance cookies: helps us improve our website and our online services. These cookies gather information about how our site is used, including which pages are visited most often. This helps us to provide a better user experience. These cookies are anonymous - which means that they won't collect information to identify you. We use web analytics services such as Google Analytics 4 and Hotjar.
Targeting & Advertising cookies: are used to help us better understand our advertising campaigns and how we can make these more relevant to you. These cookies may be set through our website by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts of other sites.
Managing use of cookies
Our website can send cookies to your web browser if your browser's preferences allow it. Many websites do this whenever a user visits their website in order to track online traffic flows.
Cookies which we regard as strictly necessary for the performance of our websites and applications are enabled. All other cookies used on ESBN websites, including the customer account portal, requires cookies to be enabled. You can give your consent to enable these cookies by clicking “accept all” or provide consent to the use of specific cookie categories by clicking “cookies settings” and saving your preference. If you disable cookies, you may not be able to avail of some of our online services. If you use the website without changing your settings, we'll assume that you are happy to receive all cookies on the ESBN website.
Where you have opted to enable Performance or Targeting & Advertising Cookies, your data may be shared with our social media, advertising and analytic partners for analytic purposes and/or to show you relevant advertising. Information gathered by our partners may be stored on their servers that may be located in third countries. A full listing of our social media, advertising and analytic partners can be found under “Cookie Settings” on our website. You can also change your cookies preferences at any time through the Cookie Settings link on our website.
How to control cookies
You can control and/or delete cookies as you wish. You can delete all cookies that are already on your computer and you can also set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.