Voltage assessment
Voltage issues
- If you’re experiencing voltage issues in your property, ESB Networks is here to help.
- If you notice anything unusual about your electrical supply, such as flickering lights or kettles being slow to boil, it could be due to voltage fluctuations in your electricity supply.
- Problems can also occur if you are using more electricity than your supply connection is equipped to handle.
Voltage assessment
ESB Networks offers a free service to help customers experiencing voltage issues. You can now log in to your ESB Networks online account to arrange for a voltage assessment at your property. The application process takes 5-10 minutes to complete.
Steps to address voltage issues
- Log into your ESB Networks online account: Access your account to apply for your voltage assessment. If you don't have an account, you can create an account.
- Once you are logged into your account, you will need to link your MPRN and navigate to the service request section and select "Voltage assessment."
- Complete the application form to provide the necessary details about your voltage issues.
- After submitting your request, our team will contact you within 10 working days to assess the problem. This may result in the installation of a voltage recorder at your meter, which will be installed by an ESB Networks technician.
- The voltage reader will monitor the electrical supply to identify any irregularities. Our team will analyse the data to diagnose if you have a voltage issue.
- Based on the findings, ESB Networks will work with you to resolve the voltage issue, ensuring a stable and reliable electrical supply.
- If no voltage issue is found, you will receive a letter advising that the voltage is within acceptable range. ESB Networks delivers electricity in a voltage range of 207 Volts to 253 Volts. This is in accordance with European Standard EN50160.
ESB Networks online account
For more information or to book a voltage assessment, log into your ESB Networks Online Account.
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