FOI Disclosure Logs

I wish to access data passed to ESB Networks from Irish Rail’s electricity provider Electric Ireland no earlier than December 2020.The information requested are all mprns with my name, personal telephone number and email address attached. I would like a list of all mprns with the above mentioned data attached.

1. Since 2000 how many communications have you had from customers in relation to any and all concerns they have with TIMECLOCK ERRORS on the electricity meter supplied to them
2. Has there been an internal review of faulty or erroneous meter timeclocks supplied to customers since 2000, and can you provide a copy of this
3. In relation to customers who may have been overcharged, what is the procedure for addressing this?
4. In instances where customers may have been undercharged, what procedure do you follow
5. Where inaccurate equipment has been installed, has each customer affected been notified.
6. Can you outline how it may occur that faulty timeclocks have been installed, ie who is to blame for inaccurate timeclocks.

Can you please provide confirmation of each and every uplift paid by ESB Networks to contractors appointed under D20/CON/763- National Trenching and Ducting Framework for the period 2014 to 2024. 

I would like to obtain the following documents: 

1. A copy of the ESB's complaints procedure. 
2. Any written instructions or procedures that employees use to book jobs. 
3. Any written instructions or procedures that employees use to book jobs using contractors. 
4. A copy of any procedures that the Tuam office may use that differ from the mainstream procedures. 

In accordance with Section 12 of the Freedom of Information Act 2014, I now request access to the following records concerning ESB Network Limited’s functions under its Distribution System Operator Licence listed in the Appendix in the referenced DPIA: 

• Document 1     Definitions.
• Document 2     Risk Rating Criteria. 
• Document 4     List of ESM Events. 

I would be grateful to receive update on the roll out Fibre Optic in Mitchelstown carried out by ESB network and the time frame around it for Mitchelstown.

Any cost estimations or the amount of funding set aside for repair and repainting works for the Poolbeg Chimneys in 2024 and 2025. Would it also be possible to get the amount being spent on current investigation/assessment works.

A map of the overhead power lines in Askeaton, co. Limerick to support work we have in that town.

I recently visited your webpage at who-we-are-our-networks and noted the detailed information on the various cables and substations that you manage. We are interested in understanding how frequently the data on your networks is updated and whether this information is available in any geographic data formats such as GeoJSON or SHP. Having access to such data in these formats would be incredibly beneficial for integrating it into our platform, thereby enhancing our services. Could you provide details regarding the update rate of your network data and the availability of any geometric formats?

How many commercial/business accounts have had their meter readings units reduced/went back by as much as 30,000 - 60,000 units for no apparent reason in the last three years?