Remote Switch Capability of Smart Meters in Vacant Properties

In January 2025, a new suite of smart meter functionality was enabled.  This facilitates the remote switch capability of smart meters and is only permitted for the following customer facing service on the instruction of electricity suppliers.​

At a vacant premises which have a smart meter, both disconnection and reconnection will be processed remotely and without the need to attend the premises. This service has, until now, required a network technician's visit. The new capability will mean we can improve the reconnection time and reduce costs for customers moving into a vacant property.

For more information see the Moving In FAQs below.​

Later in January 2025, customers will be able to avail of an optional Smart Pay-As-You-Go service from their supplier. Please note the remote switch capability is not permitted for any other use.

Moving In To a Vacant Premises

Once a customer has moved out of a property and has closed their electricity supply account, the vacant property can be disconnected on the instruction of their electricity supplier, until a new customer is ready to move in.​

This service has, until now, required a network technician's visit to premises.

The new capability will improve the reconnection time and reduce costs for customers moving into a vacant property.