For emergencies:
Call 1800 372 999
Is the property disconnected?
Less than 6 months
To get reconnected you will need:
- To be registered with an electricity supplier. View full list of electricity suppliers
- The Meter Point Reference Number (MPRN) of the property
- To be on the premises the morning or afternoon of the reconnection. If you are unavailable, you may send a representative over the age of 18
What's next?
Contact your electricity supplier with the MPRN to order the reconnection. You will be offered an appointment window between 9am and 1pm, or 1pm and 5pm. The supplier will send the reconnection order to ESB Networks with the appointed window.
An ESB Networks Technician will visit during the appointed window to complete the reconnection. Should a problem arise, they will contact you the day before the appointment. If we do not meet this guarantee, we will pay you €35 as detailed in our Customer charter.
Once the reconnection is complete, your supplier will receive the meter reading from ESB Networks notifying them to start the billing cycle.
More than 6 months
To get reconnected you will need:
- To be registered with an electricity supplier. View full list of electricity suppliers.
- The Meter Point Reference Number (MPRN) of the property.
- A wiring certification
- The ability to be on premises the morning or afternoon of the reconnection. If you are unavailable, you may send a representative over the age of 18.
What's next?
Contact your electricity supplier with the MPRN to order the reconnection.
A wiring certification will be required for reconnection. Arrange for a registered electrical contractor to check the wiring and provide a safety certification. The electrical contractor will send the wiring certification to Safe Electric who will notify ESB Networks. Once this notification is received, the reconnection order will be released.
Once released, our system will automatically allocate it to an ESB Networks Technician, who will visit the site within the standard timeframe of 2 to 5 working days to complete the reconnection. If for some reason the ESB Networks Technician cannot complete the reconnection, our Scheduling Team will contact you to reschedule.
You will be offered an appointment window between 9am and 1pm, or 1pm and 5pm. An ESB Networks Technician will visit during the appointed window to complete the reconnection. Should a problem arise, they will contact you the day before the appointment. If we do not meet this guarantee, we will pay you €35 as detailed in our Customer charter.
Once the reconnection is complete, your supplier will receive the meter reading from ESB Networks notifying them to start the billing cycle.
Frequently asked questions
The property has been disconnected on safety grounds and I need to get it reconnected?
ESB Networks can arrange reconnection of a property without a supplier request when a property has been disconnected on safety grounds, and the reconnection is completed within 24 hours of the disconnection. Please note a cert from an electrical contractor may be required to confirm the internal wiring is safe before the reconnection can be completed. If the reconnection cannot be completed within 24 hours, you will need to contact your supplier and request a reconnection order. You will still need a cert from an electrical contractor.
I am a new occupant of the property, do I need to know who the previous supplier was?
No, if you are a new occupant of the property, it does not matter who the previous supplier was. Register with a supplier of your choice and request the reconnection. As part of this process the previous supplier is contacted, if necessary, by the Meter Registration System Operator (MRSO) a "ringfenced" function within ESB Networks who is responsible for the Change of Supplier process.
There has been building work done and now I want a reconnection?
If you have made a change to the internal wiring and the meter location needs to be moved, a service alteration work order will be needed in addition to the reconnection order. First contact your supplier and arrange the reconnection to be sent to ESB Networks, next contact ESB networks to discuss the service alteration.
The property was disconnected less than 6 months, but I was not given an appointment by my supplier?
If no appointment is agreed with your supplier when the order is received by ESB Networks, our system will automatically allocate it to an ESB Networks Technician who will visit the site within the standard timeframe of 2 to 5 working days to complete the reconnection. If for some reason the ESB Networks Technician cannot complete the reconnection when they visit the site, our scheduling team will contact you to agree an appointment.