For emergencies:
Call 1800 372 999
Before you proceed
To reconnect a house or business premises you first need to understand how long the property has been been disconnected.
To understand how long the property has been disconnected please contact your supplier with the Meter Point Reference Number (MPRN). Instructions on how to find the MPRN.
How long is the property disconnected?
Frequently asked questions
The property has been disconnected on safety grounds and I need to get it reconnected?
ESB Networks can arrange reconnection of a property without a supplier request when a property has been disconnected on safety grounds, and the reconnection is completed within 24 hours of the disconnection. Please note a cert from an electrical contractor may be required to confirm the internal wiring is safe before the reconnection can be completed. If the reconnection cannot be completed within 24 hours, you will need to contact your supplier and request a reconnection order. You will still need a cert from an electrical contractor.
I am a new occupant of the property, do I need to know who the previous supplier was?
No, if you are a new occupant of the property, it does not matter who the previous supplier was. Register with a supplier of your choice and request the reconnection. As part of this process the previous supplier is contacted, if necessary, by the Meter Registration System Operator (MRSO) a "ringfenced" function within ESB Networks who is responsible for the Change of Supplier process.
There has been building work done and now I want a reconnection?
If you have made a change to the internal wiring and the meter location needs to be moved, a service alteration work order will be needed in addition to the reconnection order. First contact your supplier and arrange the reconnection to be sent to ESB Networks, next contact ESB networks to discuss the service alteration. For more information on service alterations please see Service Alterations.
The property was disconnected for less than 6 months, but I was not given an appointment by my supplier?
If no appointment is agreed with your supplier when the order is received by ESB Networks, our system will automatically allocate it to an ESB Networks Technician who will visit the site within the standard timeframe of 2 to 5 working days to complete the reconnection. If for some reason the ESB Networks Technician cannot complete the reconnection when they visit the site, our scheduling team will contact you to agree an appointment.