Your Meter Point Reference Number (MPRN) may be removed from your ESB Networks Online Account if you have previously indicated on the website that you wish to remove the MPRN.

The other potential reason is that a change of legal ownership has taken place and you are no longer the registered customer of that MPRN e.g., you no longer reside at that property. If that is incorrect, please contact ESB Networks by calling 1800 372 757. If phoning from outside the Republic of Ireland, call 021 2386555.

ESB Networks requires you to verify that you are the registered customer of that MPRN to allow access many of the services available on your ESB Networks Online Account.  This is achieved by sending an SMS to the mobile phone associated with that MPRN.  This is based on the mobile number shared by your electricity supplier to ESB Networks. When you attempt to link the MPRN, the last three digits of the mobile number the SMS will be issued to is displayed on the screen.

However, the mobile number and the name you register on your account MUST match the details shared by your electricity supplier or no SMS will issue.  Please ensure you register with the details displayed on your electricity bill.

You must be the registered customer of the MPRN in order to link it with your ESB Networks Online Account.  If you have just moved into a property and have not fully registered with an energy supplier, you will be unable to link the MPRN.  However, once you are the registered customer of the MPRN, you can return to your ESB Networks Online Account and link the MPRN to your account.

Your Meter Point Reference number (MPRN) is available on your electricity bill. Please ensure that the name and mobile number you register with on your ESB Networks Online Account matches the detail on your bill that you shared with your current electricity supplier.  If you do not have your electricity bill to hand, you can avail of our Find My MPRN service once you create an ESB Networks Online Account.  You may also need access to the meter in your home for the RM number and meter serial number to assist in locating your MPRN details.  For more information on how to locate the RM and Meter Serial number, please click here.

The verification code is only valid for five minutes. If you tried to use the verification code after 5 minutes, it will not be accepted.  You can request a new verification code on your ESB Networks Online Account once the previous code has expired i.e., after the initial five-minute window.