We regularly update your smart meter data, but it may take 36-48 hours for the data to be available on your ESB Networks online account.

If you are no longer the registered customer of a Meter Point Reference Number (MPRN), you will not be able to download the files containing smart meter data for that property.

As part of our role as the Distribution System Operator, ESB Networks is licenced by the Commission for Regulation of Utilities (CRU) to provide meter and data services to the electricity market in Ireland. We provide actual or estimated meter readings to electricity suppliers who then use the data to calculate electricity usage and invoice their customers in accordance with the contract and tariff agreed between the supplier and the customer.

ESB Networks has been investigating an intermittent issue involving a small number of smart meter customers for whom half-hourly data is currently being processed. Following a multi-day power outage, these customers received an estimated usage for the period when there was no power supply. We are investigating the issue and there is no action required on the part of the customer. We are identifying impacted customers and are engaging with electricity suppliers and the CRU to ensure any adjustments due to these customers will be issued in line with industry processes. An IT fix will be implemented before the end of 2024.

Your Meter Point Reference number (MPRN) is available on your electricity bill. Please ensure that the name and mobile number you register with on your ESB Networks Online Account matches the detail on your bill that you shared with your current electricity supplier.  If you do not have your electricity bill to hand, you can avail of our Find My MPRN service once you create an ESB Networks Online Account.  You may also need access to the meter in your home for the RM number and meter serial number to assist in locating your MPRN details.  For more information on how to locate the RM and Meter Serial number, please click here.

ESB Networks requires you to verify that you are the registered customer of that MPRN to allow access many of the services available on your ESB Networks Online Account.  This is achieved by sending an SMS to the mobile phone associated with that MPRN.  This is based on the mobile number shared by your electricity supplier to ESB Networks. When you attempt to link the MPRN, the last three digits of the mobile number the SMS will be issued to is displayed on the screen.

However, the mobile number and the name you register on your account MUST match the details shared by your electricity supplier or no SMS will issue.  Please ensure you register with the details displayed on your electricity bill.

You must be the registered customer of the MPRN in order to link it with your ESB Networks Online Account.  If you have just moved into a property and have not fully registered with an energy supplier, you will be unable to link the MPRN.  However, once you are the registered customer of the MPRN, you can return to your ESB Networks Online Account and link the MPRN to your account.

Your Meter Point Reference Number (MPRN) may be removed from your ESB Networks Online Account if you have previously indicated on the website that you wish to remove the MPRN.

The other potential reason is that a change of legal ownership has taken place and you are no longer the registered customer of that MPRN e.g., you no longer reside at that property. If that is incorrect, please contact ESB Networks by calling 1800 372 757. If phoning from outside the Republic of Ireland, call 021 2386555.

1. Credit remaining, calculated in days
2. Cost of recent consumption
3. Current meter date and time
4. Details of last 5 Top-Up codes
5. Total value of Top-Ups paid
6. Current electricity consumption
7. Standing charge rate per day and unit rate
8. Details of highest usage in last 24 hours
9. Total units used
10. Display test"

The Top-Up code entered was incorrect or the meter is not in Pay As You Go mode.

The Top Up Code has been accepted by your meter.

Customers will receive confirmation that their application was submitted while on the Online Account and via an email to the address associated with the Online Account. The email is sent by no-reply@customerportal.esbnetworks.ie. If you did not receive an email from ESB Networks, you should also look in your junk folder.

A customer can only apply once for a Voltage issue service against an MPRN on the Online Account. Once that case has been investigated and closed, you will be able to apply again should you need to.

To cancel your Rewiring Service order, you must contact our National Customer Contact Centre by email or phone 1800 372 757 or 021 2386555

You will find your MPRN at the top of your electricity bill from your electricity supplier.

• A Meter Point Reference Number (MPRN) is a unique 11 digit number used to identify your address
• It is used by all suppliers to check the incoming supply details for individual premises
• The MPRN is unique to individual premises and will never change

How to find MPRN

To take your meter reading, you need to know what kind of meter you have.

Reading my meter

There is a two-monthly cycle for meter reading i.e. 6 readings per year.

We endeavour to get four actual readings per year taken by an ESB Networks' representative who calls to your home. The other two readings are estimates based on your previous usage patterns.