Your Energy Consumption

With a smart meter, you will be able to view and download details of the electricity you have used  across the day, week, month or year. ​In addition, customers with microgeneration (customers who generate their own electricity e.g. using solar panels) will also be able to view and download the electricity they have exported to the grid.

We regularly update your smart meter data, but it may take 36-48 hours for the data to be available on your ESB Networks online account.

Only you have access to your smart meter data on your ESB Networks online account. To view how your data is protected, please click here.

The data comes directly from your smart meter and is available in a series of Harmonised Downloadable (HDF)  files in a .csv format. These can be viewed in an equivalent  spreadsheet application.

Your usage data is available to download in the following files:• 30-minute readings in kW

• 30-minute readings in kWh

• Daily snapshot of day/night/peak usage in kWh*

• Daily snapshot of total usage and export data (where applicable) in kW.

Please note our files show the electricity used either in kilowatts (kW) or kilowatt hours (KWh). You can view up to two years of electricity and it doesn’t matter if you have changed supplier in that period.

Customers with microgeneration who generate their own electricity such as those using solar panels, are also able to see and download the electricity they have exported to the grid.

Our usage charts show the electricity used both in kilowatts (kW) and kilowatt-hours (kWh). kW measures the rate at which electricity is supplied,  and kWh measure the amount of energy used and is shown on your supplier bill. 

“Import data” describes the electricity consumption recorded by the meter in your home or business.  Some households or organisations are “Microgen” customers i.e., producing electricity via solar panels and are connected to the electricity grid.  The electricity generated and shared via the electricity grid is your “export data”, For Microgen consumption queries please consult with your electricity supplier who has sight of your microgen export data via daily uploads. ESB Networks engages with electricity suppliers via a dedicated support team, we may support escalated export consumption issues via this support model.

You will be able to view your consumption and any excess electricity you have generated and  exported back to grid on the downloadable files. Each is reported separately on the file. 

There may be a number of reasons why this is the case. ​

• You must be the registered customer of the MPRN (meter number) to view the smart meter data. If you have recently moved into the property, you will only see data from the day you became the registered customer of the MPRN. ​

• Once installed, your new smart meter will establish its connection to ESB Networks secure communications network over the next 30 days.  When this process is completed, your meter will be automatically read,  and you will then be able to access your  electricity usage data.​

• Sometimes there may be intermittent periods where we lose connection with your meter, this could be caused by our telecommunication network provider carrying out maintenance to the network in your area, a physical obstruction in the way, or by bad weather. ​

Whether or not you have signed up for 30-minute services with your supplier, you can view this detailed usage information through your ESB Networks Online Account. This information is available both in a graphical chart and a downloadable file. Depending on the service you have with your supplier, ESB Networks provide either the 30 minute or register reads for billing purposes. However, if communication with your smart meter fails for any reason, an estimate meter read is provided by ESB Networks to your supplier, but this is not shown on your online account. Please note there may be timing variations in the online account and what your supplier has. For any queries, please contact your electricity supplier directly.​

Non-Smart Meters customers:  ESB Networks aims to read your meter four times per year. For the other two billing periods we will create estimated readings. These meter readings are passed on to your supplier to calculate your electricity usage and to issue a bill.  For any queries, please contact your electricity supplier directly.

ESB Networks provides your supplier with the meter readings based on the price plan you have signed up to with your supplier. For any queries, please contact your electricity supplier directly​.

If you are no longer the registered customer of a Meter Point Reference Number (MPRN), you will not be able to download the files containing smart meter data for that property.

As part of our role as the Distribution System Operator, ESB Networks is licenced by the Commission for Regulation of Utilities (CRU) to provide meter and data services to the electricity market in Ireland.  We provide actual or estimated meter readings to electricity suppliers who then use the data to calculate electricity usage and invoice their customers in accordance with the contract and tariff agreed between the supplier and the customer. ​

ESB Networks has been investigating an intermittent issue involving a small number of smart meter customers for whom half-hourly data is currently being processed.  Following a multi-day power outage, these customers received an estimated usage for the period when there was no power supply. We are investigating the issue and there is no action required on the part of the customer. We are identifying impacted customers and are engaging with electricity suppliers and the CRU to ensure any adjustments due to these customers will be issued in line with industry processes. An IT fix will be implemented before the end of 2024.