ESB Networks Online Account
Terms and Conditions
This website is owned and operated by ESB Networks DAC (referred to as “ESB Networks”, "we", "us" and "our"), which expression shall also include our agents and associated companies including, where the context requires, our third-party suppliers and any other person(s) involved with the provision or maintenance of the website.
We agree to provide you (also referred to as the "User" and "your") with permission to access, use and interact on the Site subject to these Terms and Conditions which are applicable in conjunction with our Privacy Notice. Please ensure you are familiar with this document. If you do not accept any of the terms and conditions set out in this document please do not proceed to register online.
1. Definitions
As used in these terms and conditions:
"ESB Networks" means ESB Networks DAC, a company incorporated in Ireland (registration number 465172) having its registered office at Three Gateway, East Wall Road, Dublin 3 D03 R583, Ireland.
"Information" means all information displayed on this website without limitation and howsoever displayed, whether by graphics, text, or other means, and as may be updated from time to time.
"User" means any party that accesses or uses the Online Account.
“Online Account” means the website, or part of a website, accessible via an internet browser, operated by ESB Networks, for the use of its customers and providing the information and services described in these Terms.
“Terms” or “these Terms” means these terms and conditions, as updated or amended from time to time.
“Registered customer” means the person whose name is registered on ESB Networks database as the account holder in respect of any MPRN.
2. Use of the Online Account
Use of the Online Account is governed by these Terms. By continuing to use the Online Account, the User is deemed to have read, understood, and agreed to comply with, these Terms.
The User agrees and undertakes not to use the Information or website for any criminal, illegal, unlawful, subversive, offensive or like purpose.
The User acknowledges that the Information on the Online Account and all intellectual property rights contained therein are and shall remain the property of ESB Networks. Information on the Online Account, and any screenshots or graphics, may not be modified, reproduced, or publicly displayed, or distributed for any public or commercial purposes.
Links to third party websites may be provided as a convenience to the User. ESB Networks does not control and is not responsible for any of these sites or their content.
3. Getting access to the Online Account
To register as a User of the Online Account, Users must complete the online registration process. Where a User is signing up on behalf of a company or other organisation, the User represents and warrants that he/she has the authority of that company or organisation to agree to these terms.
In order to access all services on the Online Account, Users must register an MPRN (Meter Point Registration Number) against their account with the exception of our “New Connections” and “Find my MPRN” services. Your MPRN can be located on your electricity bill. ESB Networks will validate those details via an SMS to the mobile number registered against the electricity account associated with the MPRN i.e., that the User is the Registered Customer associated with that MPRN.
For users who do not know their MPRN, this information may be found by using the Find My MPRN service within the Online Account. However, access to information relating to that meter on the Online Account will only be available if the User is the Registered Customer for that MPRN.
4. Services on the Online Account
4.1 Meter Reading
Users of the customer portal can submit a meter reading for Meter Point Reference Numbers (MPRNs) registered on their account. This data is shared with your nominated electricity supplier for billing purposes. For any billing queries, you must contact your electricity supplier. Please note there may be a delay in this information being recorded by your supplier and applied to the relevant account. ESB Networks is not responsible for any billing errors attributable to meter readings not being shared with, or not being used by, the user’s supplier.
4.2 My Energy Consumption
Users can view the energy consumption for all MPRNs registered to their account. The level of consumption detail available will depend on the configuration of the meter. Users who have registered MPRNs with a smart meter will be able to download a HDF (Harmonised Downloadable File) presenting your smart meter data in an CSV. file. Users can also view up to 2 years’ meter reading history for registered MPRNS. All billing queries should be directed to Users’ electricity suppliers.
4.3 Outages
ESB Networks will post details of planned and unplanned outages on the electricity distribution network. The user understands accepts and acknowledges that all Information displayed on the website is approximate only, including, without limitation, information concerning the positioning of ESB Networks network infrastructure, the timing of planned and unplanned outages and the estimated repair time of any particular element of the network infrastructure. ESB Networks does not commit to updating information on a regular basis and therefore it should not be assumed that the information contained on the website is necessarily accurate, complete, or up to date at any given time. ESB Networks takes no responsibility for, and makes no warranties, representations, or undertakings whatsoever (express or implied) in relation to, the accuracy or completeness of the Information on the Customer Portal, as may be updated from time to time.
The Information contained on the website may also be subject to interference from third parties or circumstances outside the control of ESB Networks, in which case the Information may not be accurate. The user agrees and confirms that he/she shall have no right to, nor shall he/she, place reliance in full or in part on any or all Information and/or the website for any purpose whatsoever, including, without limitation, for the purpose of identifying the location of any element of ESB Networks transmission or distribution network.
4.4 Digital Notifications
Users may elect to receive future notifications via SMS in relation to power outages in their area. Users agree to the use of the mobile phone number for the purposes of receiving power outage updates relating to an identified outage. Users are responsible for ensuring the mobile phone number provided is correct. ESB Networks shall not be held responsible in the event that the number provided is incorrect or is that of an unrelated third party. The information provided in updates are estimates only. ESB Networks does not undertake or guarantee that power will be restored within published timescales and will not be liable if estimates for restoration of power are not achieved.
ESB Networks will not be responsible or liable for any failure in delivery, or timely delivery, of text or email messages resulting from communications network problems or connectivity issues at User’s end. To opt out of this future service please click on the link to unsubscribe on the SMS or email you receive. This is an automated process to stop this service only. Any other communications replying to these SMS or emails will not receive a response.
4.5 New Connections
Users must use the new connection section of our website and the facilities made available on it only for their intended purposes and must, at all times, act in good faith when doing so.
To register as a user of online new connections you must be the person who is applying for the connection or be authorised by the applicant. If you are not the applicant or an authorised person you may be committing a serious offence under the Criminal Justice (Theft and Fraud Offences) Act, 2001.
If you are the applicant and you wish to terminate the access to your account by an authorised person, you must send us an email to Customer.New.Connections@esb.ie withdrawing the authorisation; quoting your notification number, name and address. The site will make use of Transport Layer Security (TLS) technology to protect the integrity of sensitive data that is transferred over the public internet. We will deploy appropriate measures to ensure the confidentiality of sensitive data after it has been collected, e.g., software (firewall), hardware (secure physical location for backup tapes).
4.6 Payments
Users may use the Payments section of the Online Account to make online payments of fees and charges due to ESB Networks. By clicking on the “Make a Payment“ link, users will be redirected to ESB Networks payment partner’s web page where the payment will be processed. ESB Networks does not collect or retain any bank/credit card/debit card details inputted as part of the payment process.
4.7 Voltage Check
Users who are concerned about the quality of their electricity supply may request a voltage check. This involves the placing of a voltage measuring device at the User’s meter for approximately two weeks. On receipt of a request ESB Networks will contact the User to arrange an appointment to perform this service. If the meter is not readily accessible, Users or a representative must be present when the device is installed and removed. There is no charge for this service.
4.8 Installation Rewiring Service
Users may request a rewiring or upgrade of their installation outside the meter, where necessary to accommodate modifications to their premises. On receipt of a request, ESB Networks will provide a quotation for the relevant works. A site visit may be required to evaluate the proposed works. On payment of the quoted fees and the receipt of the required Safe Electric Certificate, ESB Networks will schedule the works in consultation with the User or the User’s contractor.
All rewiring works will be carried out under and in accordance with the User’s connection agreement.
ESB Networks will carry out its works with due care, using industry standard materials. [On completion of the works, any site restoration will be the responsibility of [the User or the User’s contractor]]
5. Limitation of Liability
This condition does not apply where you are a 'consumer' within the meaning of the Consumer Rights Act, 2022.
To the fullest extent permitted by applicable law, neither ESB Networks nor any of its directors, employees, affiliates or other representatives will be liable for loss or damage arising out of or in connection with your use of, or your inability to use, the facilities or services offered through the Site, including, but not limited to loss of data, income, profit or opportunity, loss of or damage to property and claims of third parties, or for any indirect or consequential loss of any nature, even if ESB Networks has been advised of the possibility of such loss or damage, or such loss or damages were reasonably foreseeable.
Without limiting the foregoing, the user agrees that ESB Networks has no responsibility and shall have no liability to any party in respect of any loss or damages of any nature and however occasioned or caused as a result of the User's, or any other party's, reliance on, access to, and/or use of the information and/or the website, whether under contract, tort, law, equity, statutory duty or otherwise.
6. Deregistration of Customer Portal Accounts
ESB Networks, at its sole discretion, reserves the right to deregister any user’s customer portal account. Without limiting the generality of the foregoing, deregistration will occur if the user’s account has been set up with an unauthorised or invalid email address or if a court order or any statutory or regulatory body so directs, or the user is in breach of these terms. If ESB Networks deregisters a user’s customer portal account, the user can request a new account at any time, except where the user’s account has been deregistered for breach of these terms.
7. How to cancel your ESB Networks Online Account
A user may deregister the user’s customer portal account, by contacting ESB Networks via esbnetworks@esb.ie. It is recommended that customers who have an open New Connection application do not cancel their portal account until that application is complete.
8. Data Protection
All personal data collected and processed by ESB Networks relating to Customer Portal accounts will be managed in accordance with data protection and privacy laws. For further information on how ESB Networks manages personal data, individuals’ rights and how to exercise them, please refer to our Privacy Notice and Cookie Policy.
9. Availability and Force Majeure
ESB Networks does not guarantee that your account online will be accessible without interruption or be error-free. ESB Networks shall not be liable for any breach of these terms or any failure to provide or delay in providing access through the site resulting from any event or circumstances beyond our reasonable control including, without limitation, strikes, lockouts and other industrial disputes, breakdown of systems or network access or other technical equipment including software, fire, explosion or accident.
10. Miscellaneous
ESB Networks does not guarantee full availability or performance of the customer portal.
ESB Networks may amend, add to, withdraw any of the services available in the customer portal at any time, with or without notice.
ESB Networks may amend these Terms at any time. Notice of any amendment will be published on the customer portal. Users who continue to use the customer portal following publication of any amendment to these terms will be deemed to have accepted these terms as so amended.
In the event that any provision of these terms is declared by any judicial or other competent authority to be void, voidable, illegal, or otherwise unenforceable the remaining provisions shall remain in full force and effect.
This agreement shall be governed by and construed in accordance with the laws of the Republic of Ireland and all parties agree to submit to the exclusive jurisdiction of the Irish Courts in respect of any matter or claim arising in connection with the Online Account.
