Application
Can I print my application form?
Why is the 'Application completed' date later than the actual date that I completed the application?
I completed my application but it still shows 'Application in progress'
What does 'Application in progress' mean?
‘Application in progress’ means:
- You are working on your application form but have not yet submitted it, or
- We have received your application and our New connections team is reviewing it.
Once your application has been updated on our system you will be able to track its progress.
The date displayed on your Tracker is the date that your application was processed.
What information do I need to complete a Domestic or Commercial Application Form?
You will need :
- Name
- Site address
- Correspondence address
- Email address
- Contact phone number
- An OSI map (scale 1:2500 Rural, 1:1000 Urban) with your site clearly marked in red and a site plan map (scale 1:100-1:500) are mandatory. These are the same maps required to obtain planning permission. Please ensure that your building is clearly outlined on these maps in red. Maps can be ordered at www.osi.ie
- Site co-ordinates that provide the precise geographical location of your premises
- The connection capacity you require and details of any heavy loads, such as heat pumps. Please consult your Electrical Contractor to ensure we provide an adequate supply.
Why can't I view my application on the tracker timeline?
You may only view your application online if you registered and submitted a completed application form online.
If you are unable to view the application form online it is likely because:
- You submitted a paper Application Form before registering online. If you supplied your email address with your application, you will be contacted once it is has been reviewed. This may take a few days. If you would like to add an email address to your application, contact us on Customer.New.Connections@esb.ie
- You have yet to complete an Application Form. You can access an application form by selecting ‘New Application’.
- You registered with a different email address than what was provided on your application.
- If you did not provide your email address, or wish to change it after registration, please email us at Customer.New.Connections@esb.ie.
I am applying for a connection to a farm premises. Should I apply for a Domestic or Commercial Connection?
How do I apply for a generator connection?
It is not possible to apply online for a generator connection.
For information on applying for a generator connection, please visit
Can I make multiple applications through this portal?
Yes. You may apply for multiple connections with a single registration.
Once you have registered, complete the first application form.
Do I need to speak to my Electrical contractor before I complete this application form?
Your Electrical contractor will be able to advise you on the capacity/kVA needs for your premises.
I need information on a 24 hour meter and a Day/Night meter?
Please contact the electricity supplier of your choice for information. A list of suppliers can be found here:
How do I know the kVA or capacity for my new connection?
What scale is needed for the OSI Map and Site Plan?
OSI map
Scale of 1:2500 is required for rural dwellings and 1:1000 for urban dwellings.
Site Plan
Scale of 1:100 is required for rural dwellings and 1:500 for urban dwellings.