The date displayed on the Tracker is the date the quote was; issued. Your email will indicate whether the quotation has been posted or is available to view by logging in to your customer portal account. If the quotation has been posted, please allow 2 working days for the quote to arrive in the post.

You will be able to track your application once you have submitted a completed form

• Yes. You may track all applications submitted online via the My Connection Applications page.
• You will find a list of all of your applications there, as well as the status of each application.
• You may also select any application you want to view in more detail. Tracking information is only available for new domestic and single commercial connections less than 100 kVA.

‘Connection Works On Hold’ means we are waiting on updates from you to complete this stage of your connection. Please see My Action List for actions that must be taken in order to progress your connection.

 

In order for the Construction stage to progress you must confirm that the underground service duct, meter cabinet and earth trench (where required) have been installed in accordance with ESB Networks’ specifications and are now ready.

Log into Online Connections, go to the Tracker and My Actions and confirm Service Duct is complete. Please allow up to 2 working days for this to reflect on the Tracker.

If no significant work is required, ESB Networks aims to complete your connection 60 business days after receiving your signed connection agreement and payment.

Our ESB Networks Customer Charter PDF sets out our metering and connection timing guarantees.

ESB Networks customer charter

(PDF | 742 KB)

 

• Provided you have applied and paid for the connection at least 10 weeks prior to the completion of your electrical installation, we will complete your new connection within 2 weeks of receipt of the wiring certificate.
• This is subject to the conditions in the letter of quotation being met (e.g. wayleaves, wiring certificate, underground service duct ready) and no significant network reinforcement being required.

You may track new connections for single domestic and single commercial premises less than 100 kVA.

We have made the service live to your property. For safety reasons your Electrical Contractor will need to remove the isolator switch to turn on the power. If there was a mobile number for the Electrical Contractor on the wiring cert we have already notified them.

This means that we are waiting to receive:

 

• A signed Connection Agreement
• Payment of the quotation

 

Your connection application may progress once these are complete.

If the Tracker is showing that the quotation has issued - you will receive an email. That email will indicate whether the quotation has been posted or is available to view by logging in to your customer portal account.

 

If the quotation has been posted, please allow 2 working days for the quote to arrive in the post.

1. Go to www.cru.ie and select a supplier of your choice.
CRU

 

2. Register your MPRN (Meter Point Reference Number) with the Electricity Supplier. You will find your MPRN at the top of the Tracker page.
How to find my MPRN

If there is no significant additional work required and we are not reliant on third parties, your connection should be live within 1 working day. 

 

Our New connections team will be in contact with you to give you an update or you can contact us: 1800 372 757

 

Please note: the countdown displayed is an estimate only and in some cases may take longer.

If there is no significant additional work required we aim to complete your connection 12 weeks from receipt of your signed Connection Agreement and payment.

 

At this time 60 days will be displayed, beginning the countdown to connection.

 

The countdown refers to work days only, meaning weekends, bank and public holidays are not counted.

This means that we are building the infrastructure to safely connect the electricity to your premises.

 

In order for us to complete the Construction stage, you must confirm that the underground service duct, meter cabinet and earth trench (where required) have been installed in accordance with ESB Networks’ specifications.

The Tracker will show you what stage your connection is at.‘ My Action List’ outlines what must be done to ensure your connection progresses.

If there is no significant additional work required and we are not reliant on third parties, your connection should be live within a work week. Our New Connections Team will be in contact with you to give you an update or you can contact us.

Call

1800 372 757

Please note: the countdown displayed is an estimate only and in some cases may take longer.

Online

Make an online payment

 

Other options

Make a payment

Your electrician updates the details on your cert electronically via Safe Electric. Safe Electric then advise ESB Networks of the Cert details. This may take up to 2 working days to show on the Tracker.

We aim to provide a quotation within 7 working days where no visit to your site is required, and 15 working days when a site visit is required. If a site visit is required the Engineering officer will contact you.

 

Important safety notice:

 

• If there is an overhead electrical line or cable crossing your site, do not carry out any work until you have permission from ESB Network services. To obtain permission contact us on 1800 372 757 or +353 21 2386555.

• Contact or near contact with such a line by persons or machinery could result in a fatality.

 

 

'On Hold’ means that we are waiting on updates for the following information:

 

• The wiring certificate from your Electrical contractor
• Notification that your underground service duct is ready
• Confirmation that you have registered with an Electricity supplier