Restoring electricity supply to a disconnected property

To get reconnected you will need:

• To be registered with an electricity supplier, a full list of electricity suppliers can be found here.
• The Meter Point Reference Number  (MPRN) of the property.
• To be on the premises the morning or afternoon of the reconnection.  If you are unavailable, you may send a representative over the age of 18.

Whats next?

Contact your electricity supplier with the MPRN to order the reconnection. You will be offered an appointment window between 9am and 1pm, or 1pm and 5pm. The supplier will send the reconnection order to ESB Networks with the appointed window.

An ESB Networks Technician will visit during the appointed window to complete the reconnection. Should a problem arise, they will contact you the day before the appointment. If we do not meet this guarantee, we will pay you €35 as detailed in our Customer Charter

Once the reconnection is complete, your supplier will receive the meter reading from ESB Networks notifying them to start the billing cycle. 

For more details on reconnection check out our FAQs.

 To get reconnected you will need:

• To be registered with an electricity supplier, a full list of electricity suppliers can be found here.
• The Meter Point Reference Number (MPRN) of the property.
• A wiring certification
• The ability to be on premises the morning or afternoon of the reconnection. If you are unavailable, you may send a representative over the age of 18.

What's next?

Contact your electricity supplier with the MPRN to order the reconnection.

A wiring certification will be required for reconnection. Arrange for a registered electrical contractor to check the wiring and provide a safety certification. The electrical contractor will send the wiring certification to Safe Electric who will notify ESB Networks. Once this notification is received, the reconnection order will be released.

Once released, our system will automatically allocate it to an ESB Networks Technician, who will visit the site within the standard timeframe of 2 to 5 working days to complete the reconnection.  If for some reason the ESB Networks Technician cannot complete the reconnection, our Scheduling Team will contact you to reschedule.

You will be offered an appointment window between 9am and 1pm, or 1pm and 5pm.  An ESB Networks Technician will visit during the appointed window to complete the reconnection. Should a problem arise, they will contact you the day before the appointment. If we do not meet this guarantee, we will pay you €35 as detailed in our Customer Charter.

Once the reconnection is complete, your supplier will receive the meter reading from ESB Networks notifying them to start the billing cycle.

For more details on reconnection check out our FAQs.

If the premises is disconnected more than two years, you will need to apply for a new connection.

Apply Here

If you cannot access our online platform, please email  newconnectionswilton@esb.ie for assistance.

A site visit may be required to assess the situation.  If no work is required to bring the connection point up to current standards, the premises can be reconnected upon payment of an energisation charge and receipt of a wiring certification.

If the connection point is not up to current standards, it will be treated as a new connection and a new connection charge applies.  You will find our Statement of Charges here.

Once you have your new Meter Point Reference Number (MPRN), you should register with the Electricity Supplier of your choice.  A complete list of suppliers is available here.

As soon as ESB Networks installs the meter and connects the service, ask your electrical contractor to make the electricity live at the isolator switch.

ESB Networks can arrange reconnection of a property without a supplier request when a property has been disconnected on safety grounds, and the reconnection is completed within 24 hours of the disconnection. Please note a cert from an electrical contractor may be required to confirm the internal wiring is safe before the reconnection can be completed. If the reconnection cannot be completed within 24 hours, you will need to contact your supplier and request a reconnection order. You will still need a cert from an electrical contractor.

No, if you are a new occupant of the property, it does not matter who the previous supplier was.  Register with a supplier of your choice and request the reconnection.  As part of this process the previous supplier is contacted, if necessary, by the Meter Registration System Operator (MRSO) a "ringfenced" function within ESB Networks who is responsible for the Change of Supplier process. 

If you have made a change to the internal wiring and the meter location needs to be moved, a service alteration work order will be needed in addition to the reconnection order. First contact your supplier and arrange the reconnection to be sent to ESB Networks, next contact ESB networks to discuss the service alteration. For more information on service alterations please see  Service Alterations .

If no appointment is agreed with your supplier when the order is received by ESB Networks, our system will automatically allocate it to an ESB Networks Technician who will visit the site within the standard timeframe of 2 to 5 working days to complete the reconnection.  If for some reason the ESB Networks Technician cannot complete the reconnection when they visit the site, our scheduling team will contact you to agree an appointment.