Voltage Issues & Quality of Supply

Voltage Issues & Quality of Supply 

Are you experiencing voltage issues in your property? ESB Networks is here to help. If you notice irregularities in your electrical supply, such as flickering lights or appliances like a kettle is slow to boil, it might be due to voltage fluctuations in your electricity supply. Problems can also occur if you have exceeded the capacity of your electricity supply connection. 

How We Can Help?

ESB Networks offers a service to assist customers experiencing voltage issues. You can now log in to your ESB Networks Online Account to arrange for a voltage assessment at your property.

Steps to Address Voltage Issues

• Log into your ESB Networks Online Account: Access your account to apply for your voltage assessment. If you don't have an account, you can easily create one here.
• Once you are logged into your account, you will need to link your MPRN and navigate to the service request section and select "Voltage Assessment."  
• Complete the application form to provide the necessary details about your voltage issues. 
• After submitting your request, our team will contact you within 10 working days to assess the problem. This may result in the installation of a voltage recorder at your meter, which will be installed by an ESB Networks Technician. 
• The voltage reader will monitor the electrical supply to identify any irregularities. Our team will analyse the data to diagnose if you have a voltage issue. 
• Based on the findings, ESB Networks will work with you to resolve the voltage issue, ensuring a stable and reliable electrical supply. 
• If no voltage issue is found, you will receive a letter advising that the voltage is within acceptable range. ESB Networks delivers electricity in a voltage range of 207 Volts to 253 Volts. This is in accordance with European Standard EN50160.